Total Customer Support

Daimler Trucks North America LLC offers unparalleled maintenance, parts and warranty services.

Daimler Trucks North America LLC is committed to "total customer support," which begins the moment the vehicle is purchased. Every new vehicle of a Daimler Trucks North America LLC brand comes with a competitive standard warranty. Buyers are also offered an array of extended coverage options, one of which is perfectly suited to their needs. For those financing their purchases, DaimlerChrysler Truck Financial offers a variety of flexible financing packages. DaimlerChrysler Truck Financial provides financial and insurance services exclusively for Daimler Trucks North America LLC vehicles sold in North America.

Buyers can also rest easy knowing they're supported by the 24-hour Customer Assistance Center, which provides technical support and arranges roadside assistance or towing services for customers almost anywhere on the road. The center is staffed by truck experts with an average of 20 years in the industry.


The foundation of Daimler Trucks North America LLC's Customer Support operation is its extensive dealer and service network. There are over 800 dealers and service partners located throughout North America, with service technicians who are among the best trained in the industry. Also, as a convenience to interstate highway drivers, Freightliner Trucks, in conjunction with TravelCenters of America, has established the ServicePoint network. There, drivers can receive factory-authorized service and light warranty repairs at selected TA locations, which operate full-service travel centers nationwide.

Daimler Trucks North America LLC operates an extensive parts distribution network in North America. There are eight strategically located Parts Distribution Centers across the continent, accommodating nearly 1.5 million square feet of warehouse space and 140,500 unique part numbers. These centers use the latest technology to provide dealers and service partners unparalleled parts availability. The centers also stock Daimler Trucks North America LLC's private label products, sold under the Alliance Parts™ brand name, which offer customers high performance parts at value pricing.

With a comprehensive support system, service after the sale will remain a hallmark of the Daimler Trucks North America LLC and its brands.